Returns & Exchanges
30-day hassle-free exchanges. Your satisfaction is guaranteed.
30-Day Exchanges
Exchange any unworn item within 30 days
Free Exchanges
Free exchange shipping on US orders
Easy Exchanges
Swap for a different style hassle-free
How to Return Your Order
1
Initiate Return
Log into your account and select the item you wish to return from your order history.
2
Print Label
Download and print your prepaid return shipping label (for US orders).
3
Pack & Ship
Pack your glasses in their original case and packaging, then drop off at any carrier location.
4
Get Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Eligible for Return
- • Unworn frames in original condition
- • Items with original packaging and accessories
- • Items returned within 30 days of delivery
- • Non-prescription glasses and sunglasses
- • Defective or damaged items (any time)
Not Eligible for Return
- • Worn or damaged items (unless defective)
- • Custom prescription lenses (see exceptions)
- • Items without original packaging
- • Items returned after 30 days
- • Gift cards and promotional items
Prescription Lens Returns
Prescription lenses are custom-made for your eyes, so they cannot be returned for a refund. However, we stand behind our work:
- • Wrong Prescription: If we made an error, we'll remake your lenses free of charge.
- • Adjustment Period: New prescriptions can take 2 weeks to adjust. Contact us if you're having issues.
- • Frame Exchange: You can exchange frames and we'll fit your prescription lenses into the new frame.